Return Policy
Refunds and Exchanges
REFUND POLICY:
Kevin N Anna does not accept returns on any custom orders. Non-custom items can be return within 30 days of the delivered date. If you need to make a return, please contact me for further details. Please note that any shipping fees are not refundable.
EXCHANGE POLICY:
Kevin N Anna accept exchanges within 30 days of delivered date however the buyer must pay half of re-shipping fee ($1.50) in order to make exchanges(one time only). If buyer needs to make exchanges after first time, the buyer must pay for full shipping cost ($3.00) in order to make any additional exchanges.
I always double check my jewelry before I ship out however in case any items that are damaged in the process of delivery, you may return it & I will re-ship your purchase items at my expense along with return shipping. You must convo me within 7 days of delivered date.
REFUND POLICY:
Kevin N Anna does not accept returns on any custom orders. Non-custom items can be return within 30 days of the delivered date. If you need to make a return, please contact me for further details. Please note that any shipping fees are not refundable.
EXCHANGE POLICY:
Kevin N Anna accept exchanges within 30 days of delivered date however the buyer must pay half of re-shipping fee ($1.50) in order to make exchanges(one time only). If buyer needs to make exchanges after first time, the buyer must pay for full shipping cost ($3.00) in order to make any additional exchanges.
I always double check my jewelry before I ship out however in case any items that are damaged in the process of delivery, you may return it & I will re-ship your purchase items at my expense along with return shipping. You must convo me within 7 days of delivered date.